Terms of Use

Last updated: June 2026

Please read these Terms of Use ("Agreement," "Terms") carefully before using the Clarifind mobile application ("the App," "us," "we," or "our"). This Agreement sets forth the legally binding terms and conditions governing your use of Clarifind.

By accessing or using the App in any manner — including browsing, submitting content, or engaging with advisors — you agree to be bound by these Terms. Capitalized terms are defined within this Agreement.

Intellectual Property

The App, including its original content, features, and functionality, is owned by Clarifind and protected by international copyright, trademark, patent, and other intellectual property laws.

DISCLAIMER — NOT PROFESSIONAL ADVICE

INFORMATION PROVIDED THROUGH CLARIFIND, INCLUDING BUT NOT LIMITED TO ADVISOR SESSIONS, ARTICLES, AND TOOLS, IS FOR GENERAL INFORMATIONAL PURPOSES ONLY. IT IS NOT INTENDED TO REPLACE:

• (a) PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT;
• (b) FINANCIAL, INVESTMENT, OR TAX ADVICE; OR
• (c) LEGAL COUNSEL.

NEVER DISREGARD PROFESSIONAL ADVICE OR DELAY SEEKING IT BASED ON INFORMATION FROM THIS APP. CLARIFIND IS NOT ENGAGED IN MEDICAL, FINANCIAL, OR LEGAL PRACTICE AND DOES NOT ENDORSE ANY SPECIFIC PRODUCTS, SERVICES, OR OPINIONS DISCUSSED ON THE PLATFORM. YOUR RELIANCE ON ANY INFORMATION PROVIDED BY ADVISORS, USERS, OR THIRD PARTIES IS AT YOUR OWN RISK.

GENERAL DISCLAIMER

THE APP AND ITS SERVICES ARE PROVIDED "AS-IS" AND "AS AVAILABLE." WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE APP MAY CONTAIN ERRORS, BUGS, OR INACCURACIES. CLARIFIND AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS, DATA, OR BUSINESS OPPORTUNITIES) ARISING FROM YOUR USE OF THE APP. THIS LIMITATION IS A FUNDAMENTAL PART OF OUR AGREEMENT.

Automated Systems

We may employ artificial intelligence or automated systems in connection with the operation of the App and related services. Such systems may be utilized for service management, the routing or preliminary handling of user requests, and other operational functions that support the delivery of our services.

For clarity: personalized readings, advisory consultations, and other substantive interpretive services offered through the App are performed by human advisors. Automated systems are not used to substitute for or replace human advisors in the provision of such services.

Third-Party Content

Any third-party articles, links, or advisor-provided insights ("Third-Party Content") are for convenience only. Clarifind acts as a distributor, not a publisher, of such content and does not guarantee its accuracy or completeness.

User Conduct & Restrictions

You agree:

• Not to use the App for illegal purposes;
• Not to disrupt networks or servers connected to the App;
• To comply with all applicable laws regarding electronic communications;
• Not to spam, harass, or distribute unlawful material;
• Not to record advisor sessions without explicit consent;
• Not to solicit advisors for private contact outside the App.

Violations may result in immediate account termination without refund.

In-App Purchases (IAP)

For IAP transactions, Google may require personal data for verification. By purchasing, you consent to this data sharing.

User Submissions

You retain ownership of content you submit ("Submissions") but grant Clarifind a worldwide, royalty-free license to use, modify, and distribute it. Prohibited content includes:

• Copyrighted material without permission;
• False, defamatory, or illegal content;
• Spam or unauthorized advertising.

Termination

We may terminate your access at any time without notice. Surviving provisions include intellectual property rights, disclaimers, and liability limitations.

Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to its conflict of law provisions.

Any dispute, controversy, or claim arising out of or relating to this Agreement, including its validity, interpretation, breach, or termination, shall be resolved through binding arbitration administered by the Hong Kong International Arbitration Centre (HKIAC) in accordance with its Arbitration Rules in effect at the time of the dispute. The arbitration shall be conducted in English, and the seat of arbitration shall be Hong Kong. The arbitral award shall be final and binding on both parties.

Notwithstanding the foregoing, either party may seek injunctive relief in the courts of Hong Kong to protect its intellectual property rights or prevent irreparable harm.

Waiver of Class Action: You and Clarifind agree to resolve disputes on an individual basis and waive any right to participate in a class, collective, or representative action.

By using the App, you acknowledge that you have read, understood, and voluntarily agreed to this dispute resolution mechanism.

LIMITATION OF LIABILITY

CLARIFIND'S MAXIMUM LIABILITY FOR ANY CLAIM IS THE AMOUNT PAID FOR THE RELATED SERVICE OR $50 (WHICHEVER IS LESS). WE ARE NOT LIABLE FOR INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES.

Changes to Terms

We may modify these Terms at any time. Continued use constitutes acceptance.

Refund Policy

For details about our refund policy, please see our Refund Policy.

Refund Policy

Last updated: June 2026

General

Clarifind is dedicated to delivering professional and high-quality advisory services, ensuring a respectful and supportive environment for communication between users and advisors.

If you are dissatisfied with a service, you may request a refund in accordance with this policy. Refunds will be assessed based on the eligibility criteria outlined below.

Note: Some services on Clarifind are available only to users aged 18 and above. Ensure you meet this requirement before engaging with an advisor.

Refund Methods

Account Balance (Mins) Refunds

• Eligible refunds will be issued as Mins (platform currency).

Refunds to Original Payment Method

• Used or partially used Mins cannot be refunded to your original payment method.
• For non-PayPal / bank card transactions, refunds to the original payment method are unavailable.
• For PayPal or bank card payments, we may require justification before approving a refund to the original payment method.

Refund Process

Submit refund requests via:

• Clarifind Support (in-app);
• Email: Service@clarifind.co.

Processing Time:

Typically within 48 hours. Approved refunds will be credited to your account in real time.

Non-Refundable Scenarios

Refunds apply only to paid services. The following are not eligible for refunds:

1. Orders completed using promotional Mins (e.g., bonus Mins or special offers).
2. Portions of orders where discounts were not applied.
3. Completed orders with no service deficiencies (refunds requested due to user regret).
4. Completed orders where the advisor did not respond to follow-up messages.
5. User-caused disruptions (e.g., disconnections, poor network).
6. Disputes based on subjective dissatisfaction (e.g., unmet expectations).
7. Orders violating platform rules (e.g., harassment, fraud, or abuse).
8. Tips given to advisors after service completion.

Additional non-refundable cases:

• Requests citing "accidental purchases" or "unused Mins."

Refund Review Limitations

• Orders deleted before a refund request (per privacy policies).
• Requests must be submitted within:
  • 3 days for full refunds;
  • 30 days for partial refunds.
• Late requests will not be processed.

Full Refund Eligibility

Live Sessions:

• Advisor disconnects within 1 minute without meaningful interaction.
• Advisor provides no substantial insights (for calls exceeding 3 minutes).
• Service denied due to user being underage.
• Platform / app malfunction disrupts the session.

Partial Refund Eligibility

Live Sessions:

• Session interrupted due to advisor's technical issues (refund proportional to unused time).
• Advisor excessively promotes additional services (partial refund after review).

Cases Requiring Investigation

We will conduct further reviews for:

• Technical failures (app / server errors).
• Disputes or misconduct during sessions.
• Refund requests submitted after 30 days citing "service quality" or "advisor misconduct."

Automatic Refunds

Live Chats:

If an advisor fails to respond promptly, the order will be voided, and no Mins will be deducted.

Additional Terms

1. This policy may be updated periodically.
2. We reserve the right to deny refunds if users:
   • Dispute charges via banks to reclaim funds;
   • Contact and pay advisors outside of Clarifind;
   • Harass or discriminate against advisors.
3. Frequent unjustified refund requests may be rejected (excluding technical / quality issues).
4. Fraudulent or abusive accounts may be barred from refunds.
5. We may adjust terms based on issue severity.
6. For unresolved concerns, contact us via:
   • Clarifind Support (in-app);
   • Email: Service@clarifind.co.

Final Notes

This policy ensures fair and transparent refund procedures while maintaining service integrity. For any questions, please reach out to our support team.

FAQs

Last updated: June 2026

General Questions

1. How does psychic reading work?

Users connect with vetted psychic advisors for real-time guidance. Psychics hone their abilities (e.g., clairvoyance, tarot, astrology) over time, like strengthening a muscle. Share basic details (name, birthdate) to receive personalized insights via live chat.

2. What services do you offer?

We specialize in Live Text Chat readings. Popular topics include relationships, spiritual growth, and life guidance.

3. Are your psychics verified?

Yes! Each advisor undergoes rigorous screening for expertise, experience, and intuitive accuracy. Many discover their gifts young and refine them through practice.

4. How do I choose a psychic?

Browse profiles, read reviews, and explore their specialties (e.g., love, career). User feedback helps you make an informed choice.

Account & Payments

5. Is my information secure?

Absolutely. Personal data is encrypted and never shared. Payment details are processed securely via Google/LinkPay/online banking — psychics cannot access them.

6. How do charges work?

• Free Trial: New users get one free session (time-limited). Post-trial, chats convert to paid.
• Timing: Charges start once connected; the chat timer displays real-time usage.

7. What discounts are available?

• First order free.
• 5-Min Chat: Pay for 1 minute, get 5 (valid post-free order).
• Cashback Coupons: Receive a % refund after paid orders (rounded down for fairness).

8. Why can't I combine discounts?

To maintain fairness, the 5-Min Chat and cashback coupons can't be used together on your order.

Technical & Support

9. What if I miss a chat invite?

You'll get a notification. Reply to the message or ask the advisor to reinvite (if they allow it).

10. How do I contact support?

Use the in-app chat for help with technical issues, refunds, or feedback.

11. How do I delete my account?

Go to Settings → Delete Account. Note: After the first deletion, you get one restore chance.

Psychic Abilities & Readings

12. What psychic categories exist?

Four core types:

• Clairvoyance: Visual insights.
• Clairaudience: Hearing messages.
• Clairsentience: Emotional/physical sensing.
• Claircognizance: Sudden knowing.

13. Can psychics predict the future?

No. They highlight possible outcomes based on current energy, but free will alters paths. Timing is also fluid across dimensions.

14. Do psychics use tools?

Some use tarot, astrology, or runes; others rely purely on intuition or spirit guides (e.g., angels, ascended masters).

Tips for Best Results

15. How should I prepare for a reading?

• Share life events, goals, or struggles openly.
• Avoid testing the psychic — trust the process.
• Ask specific questions (e.g., "Will my ex come back?").

16. What shouldn't I do?

• Don't demand exact timelines or fixed outcomes.
• Avoid defensiveness; stay open to unexpected insights.